Terms of service

TERMS AND CONDITIONS

Online Store qualash.com

§ 1. General Provisions

These Terms and Conditions set out the organization, rules, and conditions for the operation of the online store available at www.qualash.com (the “Online Store”), operated within the QUACOSMETICS GROUP.

QUACOSMETICS GROUP is an international group of companies operating under the QUALASH brand and related brands, consisting of the following entities:

  • Quacosmetics Sp. z o.o., ul. Domaniewska 37/2.43, 02-672 Warsaw, Poland, KRS 0001136660, NIP PL5214093556

  • QUACOSMETICS UK LTD, 1st Floor, 415 High Street, Suite 1028, Stratford, London E15 4QZ, United Kingdom

  • QUACOSMETICS LLC, 244 Madison Avenue #1084, New York, NY 10016, United States

Each of the above entities operates on selected markets and may act as the Seller or Service Provider depending on the customer’s location, delivery destination, tax requirements, payment method, logistical conditions, or other operational circumstances.

These Terms and Conditions define in particular:
a) rules for using the Online Store,
b) rules for concluding and terminating electronic service agreements,
c) rules for concluding sales contracts, payments, and deliveries,
d) rights and obligations of Users and Buyers,
e) rights, obligations, and liability of the Seller,
f) out-of-court complaint and dispute resolution procedures.

§ 2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

a) Terms and Conditions – this document, available at all times at qualash.com,
b) Online Store – the website available at www.qualash.com,
c) User Account – an electronic service enabling access to order history and user data,
d) Registration Form – an electronic form enabling account creation,

e) Service Provider / Seller – one of the companies forming part of the QUACOSMETICS GROUP, i.e.:

  • Quacosmetics Sp. z o.o. (Poland),

  • QUACOSMETICS UK LTD (United Kingdom),

  • QUACOSMETICS LLC (United States),

acting as the seller or service provider depending on the specific transaction,

f) User – any person using electronic services of the Online Store,
g) Buyer – a User concluding a sales contract via the Online Store,
h) Consumer – a Buyer acting outside their business or professional activity,
i) Entrepreneur – a Buyer acting within their business or professional activity,
j) Goods – movable items offered for sale via the Online Store,
k) Order – a declaration of intent to purchase Goods,
l) Price – the gross price including applicable taxes,
m) Sales Contract – a contract concluded between the Buyer and the Seller via the Online Store,
n) Newsletter – an electronic service providing commercial information by email.

§ 2a. QUACOSMETICS GROUP and Cross-Market Sales

  1. The Online Store is operated within the QUACOSMETICS GROUP, an international group of companies conducting business on various markets.

  2. In certain situations, a company from the QUACOSMETICS GROUP may sell and fulfill orders to customers located in a country or region that is normally served by another group company.

  3. Such situations may include, in particular:

  • fulfillment availability and warehouse location,

  • cross-border logistics optimization,

  • tax or accounting requirements,

  • payment service provider limitations,

  • temporary operational, technical, or legal constraints.

  1. The entity responsible for a given transaction shall be clearly indicated in the order confirmation, invoice, payment confirmation, or other transactional documentation.

  2. The entity concluding the Sales Contract shall be considered the Seller and shall bear full responsibility for the execution of the contract in accordance with applicable law.

§ 3. Use of the Online Store

  1. Use of the Online Store requires acceptance of these Terms and Conditions.

  2. Technical requirements:

  • internet access,

  • compatible web browser,

  • active email account.

§ 4. Electronic Services

  1. The Online Store provides:
    a) User Account,
    b) Newsletter (upon consent).

  2. Electronic services are provided free of charge.

  3. Users may terminate electronic services at any time by email: office@qualash.com.

  4. Complaints regarding electronic services shall be processed within 14 days.

  5. The Service Provider may suspend or terminate services in case of violations of these Terms and Conditions or applicable law.

§ 5. Sales Contracts

  1. Orders may be placed 24/7 via the Online Store.

  2. A Sales Contract is concluded when the Buyer confirms the order with the obligation to pay.

  3. Acceptance of the order is confirmed by email.

  4. Product images are illustrative and may differ slightly from actual appearance.

§ 6. Payments and Delivery

  1. Payments may be made via PayPal, Stripe, ShopPay or other available methods.

  2. Payment must be made within 2 days from order placement.

  3. Delivery is carried out by courier companies.

  4. Delivery time is indicated in the product description.

  5. Free delivery thresholds and costs are presented during checkout.

§ 7. Complaints and Warranty

  1. The Seller is obliged to deliver Goods free from defects.

  2. Complaints may be submitted via email: office@qualash.com.

  3. Complaints shall be reviewed within 14 days.

  4. Statutory warranty rights remain unaffected.

§ 8. Non-Conformity of Goods

Consumer rights regarding non-conformity of Goods with the contract are governed by applicable consumer protection laws and remain fully applicable.

§ 9. Right of Withdrawal

  1. Consumers have the right to withdraw from the contract within 14 days without giving any reason.

  2. Detailed withdrawal instructions are included in Appendix No. 1.

  3. Hygiene-sealed products opened after delivery may not be eligible for withdrawal.

§ 10. Out-of-Court Dispute Resolution

Consumers may use ADR or ODR mechanisms in accordance with applicable consumer protection regulations.

§ 11. Personal Data

Personal data is processed by the relevant entity of the QUACOSMETICS GROUP acting as Seller or Service Provider for a given transaction, in accordance with the Privacy Policy available at www.qualash.com.

§ 12. Reviews

  1. Buyers may submit reviews of purchased Goods.

  2. Reviews are verified and may be moderated.

  3. Both positive and negative verified reviews are displayed.

§ 13. Final Provisions

  1. Applicable law shall be determined based on the Seller entity concluding the contract and mandatory consumer protection rules.

  2. The Seller reserves the right to amend these Terms and Conditions with at least 14 days’ notice.

  3. These Terms and Conditions enter into force on November 2024.

Appendix No. 1

Model Withdrawal Form

(standard EU withdrawal form – unchanged from your current version)